Return Policy

Return Policy

We will check all products and ensure they are in good condition before we send them to you.

When you received your parcel, do an immediate check on product received to make sure product is functioning.

All items (eg. Electronic-function products) are checked thoroughly in working condition before we dispatch it.

We are unable to offer an exchange or return of products for the change of mind on sex toys simply due to health & hygiene reasons.Kindly choose well before
you buy.

However, if you feel that your product is faulty,do notify us within 24 hours through 16-3082466 (WhatApp/SMS/Phone call) from the date you receive your product. We will advise you accordingly.

Items Applicable For Return

Incorrect product : Products shipped are mismatching on what you’ve ordered, for
faulty products,we offer a 24 HOURS REPLACEMWENT WARRANTY, from the date you
receive your procduct.

If your product is faulty ,it will be replaced with an identical product.If we cannot replace , we will offer you the option of choosing another product of
the same value or provide you with a refund for the total value of the faulty product.

Please note that standard postage fees apply to all return orders. Where the return relates to faulty item, the replacement product will be sent out to you,at no charge ,within 7 working days from the date we receive the faulty product.

Refund Processing & Method

If the order is eligible for refund after reviewed and confirmed by ZALO MALAYSIA, refund shall be arranged to you according to the same payment channel during
placing the order unless otherwise stated.

Shipping time? When can I receive my order?

We”ll post out the order within 1-2 working days upon receipt of payment. Standard delivery time is 2 to 3 working days via courier service. We post out orders from Monday-Friday.

All orders with in-stock items will usually dispatch /post out the same working day(Mon-Fri) if payment is notified & received or cleared(IBG/GIRO) before 0.00am.

Please expect the delivery within next 2-3 working days . Order & payment that is notified ,received or cleared after 10.00am , we will arrange to post out the NEXT working day.